HP MediaSmart Webcam questions & answers

Saves videos and image from the user's webcam feed
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Answer by Ashish Bajaj

The gray screen issue in HP MediaSmart Webcam on an HP Pavilion g series could be resolved by trying the following steps:

  1. Make sure the webcam is enabled in the BIOS settings.
  2. Update the webcam driver from the HP website or through Device Manager.
  3. Restart the computer and check if the issue is resolved.
  4. If the problem persists, try reinstalling the HP MediaSmart Webcam software.
  5. If none of the above steps work, it might be a hardware issue, and contacting HP support would be recommended.
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Question by Peter Pellionisz
223 views
July 15, 2019

Notebook:HP Pavilion dv7, Windows 7 Service pack 1. Since webcam recently was not working, I installed HP Med Sm Webcam sp51029.exe, but I cannot open the program. HP Webcam Splitter is OK. Message: no webcam detected. Webcam: 4.2.1.3303 Cyberlink. What to do?

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Question by James Green
600 views
March 21, 2017

Please help me, I am having a hard time running HP MediaSmart Webcam. I have a HP, but after I download the application nothing happens! I may need directions. Can you help?

Stephen Prastman
Answer by Stephen Prastman

I don't see any problems with the download itself, so my best guess is that you don't have the drivers for the webcam installed on your PC. Press Win + R on your keyboard, then type devmgmt.msc in the Run box that pops up and press Enter. Now, look for a category called Imaging devices and there you should see your webcam's name (HP Webcam -number-). Right-click it, then select Update Driver and have Windows search automatically for a new driver. Once the process is completed, try using the MediaSmart Webcam tool again.


If that doesn't do trick, you can download the universal webcam driver from the HP Support website and install it on your PC, but it's designed for Windows 7, so it may not work on other operating systems.

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Answer by Michael Neumann

Usually after upgrading or installing a fresh copy of Windows, you lose the drivers required for certain hardware to work and have to re-install them. You can try to download HP MediaSmart Webcam, in most instances it installs the driver of your webcam automatically and you can start to use it again, right away.

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Question by Guest
541 views
November 30, 2015

I tried to make my webcam work on Windows 7 first (my brother who used this computer before me said it worked fine for him), and it did not work, so I upgraded to Windows 10 to see if that would include driver software that worked. The camera still doesn't work. Any ideas?

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Answer by Sean Hill

There isn't a fixed version about this software available for downloading. The developers insist on using the HP Support page to download the necessary drivers on your computer.


There is also a troubleshooting page available for this procedure: http://support.hp.com/us-en/document/c01970581


My advice is to go to Start > Settings > Update and Recovery > Recovery > Advanced Start-up > Restart. Once the PC boots, select Troubleshoot > Startup. Press the option 7 when prompted, install the drivers and accept the warnings then reboot again and the camera should work.

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Question by VIcky 12
441 views
April 17, 2015

Back in August, I had to replace the hard drive for my laptop. I have been trying to get MediaSmart WebCam to work. I tried the website and I tried to run the software. It looks like it's going through, but then nothing happens and I've check my programs and it doesn't show up. Is there anything else I need to do?

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Answer by Sean Hill

If you can't make the software work on your computer, it's possible you're using an unsupported operating system. For this purpose, I recommend downloading a version that's compatible with 32 and 64bit operating systems. Remove the version you have and install the one from the link below.


Download: ftp://ftp.hp.com/pub/softpaq/sp49501-50000/sp49996.exe

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Question by Guest
424 views
September 11, 2011

My webcam won't start. What can I do in this matter?

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Answer by Aiden McLeod

To be noticed that this tool doesn't come bundled with the webcam's driver. Because of this, before you can use HP MediaSmart, you need to install the appropriate driver. You can obtain this from the manufacturer's official website. Also, this tool is only available for Windows 7, so if you are trying to use it on other OS, it won't work.

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Question by Ubong
418 views
February 16, 2015

The MediaSmart Webcam used to work fine. I reinstalled my Windows 7 and downloaded the new MediaSmart Webcam software from the Hp website but it just won't install. The installation process starts and just goes dead with no notification.

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Answer by Alex Urbach

The software supports Windows 7 on both 32 and 64bit architecture. The latest version is 4.1.3130. I have installed it and it works normally without errors, only that I don't have a HP webcam. Make sure that when you start the installation to choose Run as Administrator and everything should be fine.


Download the latest version from: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-88546-1

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Answer by Dan Angel

If you deleted the webcam application you can visit Software Informer review page of the product in order to obtain a link to the official download. Press the green Download button, save the file to your computer and install the utility following the provided steps. If you deleted the webcam drivers you can visit HP Drivers & Downloads web page. Identify your laptop model, select your operating system, click Next and download and install the provided files.

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Question by Guest
411 views
April 3, 2010

I have an HP webcam on my laptop, but it doesn't work. How can I get it to work?

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Answer by DonivanR

go to the start menu, if youre using vista theres a search bar...type in webcam and the icon should pop up. if youre using anything older, then use the find program menu

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